Refund policy

Returns & Refunds

We hope you love your order, but if something isn't right, please get in touch and we'll be happy to help.

Changed your mind?

For most items purchased online, you have 14 days from the day you receive your order to let us know that you'd like to cancel and return it. Once you've notified us, you then have a further 14 days to return the item.

Items should be returned in their original condition. You may inspect an item as you would in a shop, but we may make a deduction from your refund if its value has been reduced through handling beyond what is reasonably necessary to inspect it.

Unless the item is faulty, damaged or not as described, you are responsible for the cost of returning it.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible with your order number and, where possible, photographs of the item and packaging.

We'll work with you to put things right. Depending on the circumstances and your legal rights, this may include a replacement, repair or refund. Where goods are rejected because they are faulty or not as described, we will cover reasonable return costs where required.

Items that can't normally be returned for a change of mind

Some products may be excluded from change-of-mind returns where the law permits this, including personalised or custom-made products, perishable goods and sealed goods that aren't suitable for return for health or hygiene reasons once the seal has been broken.

This does not affect your rights if an item is faulty, damaged or not as described.

Refunds

Once your return has been received, we'll let you know the outcome. Where a refund is due, it will be issued to your original payment method.

For eligible change-of-mind cancellations, we'll also refund the standard delivery charge you paid for the order where required by law. If you chose a more expensive delivery option, we aren't required to refund the additional cost above our standard delivery charge.

Please remember that your bank or payment provider may take additional time to process the refund after it has been issued.

Starting a return

Please contact us before sending anything back so we can provide the correct return instructions. As some of our products are dispatched from different fulfilment locations, please don't return an item to an address on the parcel without contacting us first.

Please include your order number when contacting us.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law.